Increasing Value for Patients

Drive improved healthcare outcomes by providing the right patient support, at the right time, through the right channel.

Locations Greece Solutions Patient Support Program

IQVIA Patient Support Programs

As healthcare around the world shifts to a more patient-centric focus, it is crucial to ensure that your patients’ unmet needs are attended. Identifying and addressing the gaps in the patient journey, from diagnosis and treatment access and initiation to its follow up, can help you ensure that the patients’ needs are taken care of. Designing patient-focused programs and services enhance the patients’ experience and outcomes.

IQVIA Patient Support Programs help you better cater for your products and services to meet the patients’ needs. Our programs will help you handle effective, on-time patient enrolment, activation, and on-boarding as well as HCP buy-in and support. We are here to support with enhanced patient understanding and improved adherence for better results.

IQVIA offers a holistic PSP framework covering multiple aspects of patient care, from the design of a tailored program to technology-enabled implementation, continuous evaluation, and on-line reporting.

10K Nursing visits

Per year

10K cold chain drug deliveries

Per year

112K reminders

Per year

90+ patient support programs

In the last three years

Education and counselling services help motivate patients to adhere to their treatment and medication, thus, improving patient retention.

Home nurse visits via Nationwide Network
Onsite and Remote patient training
24/7 Patient and HCP Helpdesk Effective Patient Communication via Multichannel solution Specialty Network, such as Nutritionists, Physiotherapists, Psychologists, Genetic Counselors, and other medical specialties.
Patient and HCP Satisfaction Surveys

High Quality Support ensures that patients have on-time access to their medication to secure patient safety and adherence through the following services:

Drug delivery (EOPYY certification, ISO-certified cold chain, GDP compliance, traceability)
Delivery of Medication, Medical Devices and Consumables
Support services at home

Proprietary technology provides clear linkage between results and reports to the care provided and encourages better adherence.

24/7 Co-ordination centre
AE/PQC Management
Patient-Doctor Connection