OCE Personal

Renovate your Sales Model. Upgrade Customer Outcomes.

IQVIA OCE Personal embeds intelligence-driven recommendations throughout user-specific workflows to create precisely targeted and personalized HCP interactions that drive sales results.  By cutting through the noise, OCE Personal empowers sellers with smarter and more effective customer engagements.

IQVIA OCE PERSONAL DEMO VIDEO

Optimize Sales Models with OCE Personal

Modernize selling for better, faster results

As part of the IQVIA Orchestrated Customer Engagement (OCE) suite of products, OCE Personal redefines success for commercial sales teams. By embedding next-level intelligence that adapts from each data point directly into user workflows, OCE Personal provides contextual recommendations for the next best customer to target, content to send, actions to execute, and engagement activities to drive.  

Plus, our connected systems create a “closed-loop learning process” that continuously feeds performance data back into the organization, so commercial teams are able to course correct and adapt in real-time to optimize targeting and segmentation. 

See videos below for more insights.

Game-changing Intelligence for Commercial Sales Teams

OCE Personal integrates all touchpoints across customer-facing roles, supporting sales representatives, Medical Science Liaisons (MSLs) and Key Account Managers (KAMs) with all the functionality of traditional Customer Relationship Management (CRM) plus Closed-Loop Marketing (CLM), unmatched mobile access and advanced embedded intelligence.

PRESS RELEASE
IQVIA to Provide Sanofi its OCE Platform in Africa & Middle East
Sanofi to use IQVIA’s CRM platform to maximize customer interactions and innovate in the retail channel.

IQVIA recognized as Leader by industry analysts Everest Group

The 2023 Everest Group Life Sciences Operations PEAK Matrix® Assessment evaluated products from 28 companies serving the industry.

IQVIA was named a “Leader” and positioned highest of all companies surveyed.

Please click below to access the custom report for more details.

IQVIA continues to be recognized as industry leader

IQVIA named highest positioned Leader by Everest Group

The2023 Everest Group’s  Life Sciences Sales and Marketing Operations PEAK Matrix® Assessment evaluated  17 life sciences sales and marketing operations suppliers servicing  the industry

IQVIA was the highest-scoring provider named in the Leader category.

Click below to access the  full report for more details.

IQVIA named a Leader by Everest Group

The 2022 Everest Group’s Life Sciences Customer Experience Platforms PEAK Matrix® assessment evaluated products from18 companies servicing  the industry.

IQVIA’s OCE Platform was on of only three to earn honors as a Leader.

Please click  below to access the  custom report.

 

Seamlessly coordinate across channels

Plan and execute true omnichannel campaigns in conjunction with OCE Digital to promote an even more dynamic customer understanding.

OCE eliminates barriers by fostering collaboration among customer-facing roles. The intuitive user interface updates customer data and preferences in real time for more precise segmentation.  It includes a multichannel activity tab that consolidates all customer touchpoints and reveals HCP preferences to align sales planning and execution and optimize touchpoints throughout the entire customer journey.

IQVIA's OCE suite of solutions, particularly its strong customer engagement and content management capabilities, backed by actionable recommendations and analytics, are highly appreciated by clients… hence earning it a Leader position in Everest Group’s Life Sciences CXP PEAK Matrix® Assessment 2023.

Chunky Satija
Vice President
Everest Group

2022 Gartner® Market Guide for CRM in Life Sciences

IQVIA’s Orchestrated Customer Engagement (OCE), built on Salesforce, enables more personalized, compliant interactions between life science companies and HCPs by leveraging embedded intelligence to drive actionable insights.

IQVIA is proud to be mentioned as a representative vendor in the 2022 Gartner Market Guide for CRM – read the executive brief to learn more.

Better customer experience requires advanced capabilities

In the 2022 Gartner® Market Guide for CRM in Life Sciences, Gartner VP Analyst Animesh Gandhi surveyed the current CRM market, identifying key successes and the critical functionality required to drive business effectiveness and agility.

Check out this blog to explore our perspective on what he found.

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