As the life science industry adapts to and prepares for a post-pandemic world, face-to-face healthcare professional (HCP) engagement remains a key channel. However, there remains a growing desire for more remote and digital forms of interaction, owing to the increased flexibility they offer HCPs. As a result, HCPs now expect flexible, personalized and ideally integrated engagement, highlighting the necessity of a well-tuned, hybrid model for person-based interactions. IQVIA research identified five key areas of challenges for effective hybrid engagement.