Life science companies are chasing the same goal: delivering demonstrable value through omnichannel engagement. Despite the growth of major investments, accelerated by COVID-19, there is widespread perception that coordinating engagement across personal and non-personal channels is beyond reach. Even as the go-to-market model demands a coordinated approach, the challenge to execute it is perceived differently from function to function, and testing out approaches with individual brands does not seem to suffice.
Key takeaways from this webinar include:
Carrie Evans
Director of Commercial Transformation, IQVIA
Antonio Pregueiro
Vice President Life Sciences, Customer Engagement CoE, IQVIA
Aleksandra Ilic
VP, Solutions & Offerings, Customer Engagement COE, IQVIA