Orchestrated Customer Engagement, or OCE, goes beyond traditional CRMs by embedding real-time intelligence into user workflows so commercial teams can personalize, optimize, and improve their HCP engagements across all channels.


Get to better decision making
Field forces face challenges of more channels, multiple influencers, greater competition for the customer’s time, and growing regulations. At the same time, sales teams need to deliver on brand and business unit revenue objectives. Life sciences customers require interoperable solutions that draw insights from all relevant data inputs to manage sales resources flexibly and compliantly.
Deliver new levels of performance
IQVIA Sales Force Effectiveness (SFE) solutions support data-driven sales planning for pharmaceutical and medical device manufacturers. These offerings are delivered as cloud-based services directly to customers or as part of a consulting engagement from IQVIA or affiliate firms. These core solutions are
- IQVIA Mobile Intelligence – Personalized and productive interactions on the go
Optimize each interaction with HCPs, whether in person or digitally, with up-to-the-moment insights on how to drive the relationship forward - IQVIA Remote Detailing – Improved field productivity with remote client interactions
Expand your reach to more HCPs with user-friendly, efficient, and secure e-detail interactions - IQVIA Organization Manager – Set up your sales team for success
Optimize your valuable field resources across the enterprise for success through dynamic alignments to corporate priorities and brand opportunities - IQVIA Incentive Management – Succeed with motivated sales teams
Streamline incentive compensation design and administration to boost revenue by motivating sales teams to pursue the best opportunities
Solutions to drive sales
IQVIA Sales Force Effectiveness solutions empower life sciences customers to
- Target the best opportunities quickly using multi-level profiling and segmentation
- Manage large sales forces dynamically in today’s constantly changing environment
- Minimize risk by previewing proposed alignments without impacting current business
- Make the best use of time engaging with the busiest prescribers
- Utilize all relevant data inputs to drive decision-making compliantly
IQVIA Sales Force Effectiveness solutions complement Orchestrated Customer Engagement (OCE). SFE solutions optimize resources across the enterprise, while OCE coordinates delivery of all customer touch points. Customers that adopt both SFE and OCE will benefit from a well-integrated experience across the entire sales process, from HQ planning to multichannel customer interactions.
Related solutions
IQVIA's Incentive 360 enables commercial organizations to embrace incentive compensation and its accelerated evolution in the promotional environment, driven by agile plan design, advanced insights, integrated Next Best actions, and field team motivational tools.
Get alignment on what to measure, eliminate duplicative reporting and make complex data easier to manage with our easy-to-deploy analytics suite.
